SQLGrease receives performance data from the customer and uses that information to produce the charts, graphs, alerting, monitoring and analytics that are the core of our services. While our collector services are not configured to transmit personal data by default, our services are flexible enough to allow customer configuration and customization to include such information if the customer wishes. In that event, we have taken steps to ensure such information continues to be processed in accordance with applicable data protection laws.

Personal data in performance data

Our collectors are not designed to do so by default. Our products are focused on the performance of software, systems and applications - not individuals. By default our software sanitizes queries, deadlocks graphs, and execution plans of any customer data (i.e. non parameterized SQL, parameter compiled values). If a customer wishes to bypass this feature, it may do so. Our processing is data agnostic and automated, so all data will be processed in the same way in accordance with customer’s configuration.

Personal data collected during registration

SQLGrease collects personally identifiable information when you register on our site. The information collected may include, but is not limited to the following: email, name, phone, IP address, and browser information. Any comments or questions you submit may be recorded as well. Collection of information takes place at various times while navigating SQLGrease’s site and using its software, Products and Services. If questions or comments have been submitted via email or a forum on our website, personal information is collected as well.

How we use personal information collected during registration

The goal of collecting customer and viewer information is to create a friendlier and more efficient experience while working with SQLGrease. Personal information submitted at the time of registration will not be used by SQLGrease for marketing and promotion. We shall have the right to retain records of all data pertaining to use of the website including, but not limited to, usage, activity logs, and click-throughs. We will not disclose such data to third parties.

To whom we disclose personal information

We take your privacy very seriously. None of the information that is collected by SQLGrease is rented or sold to any third parties for any purpose. We reserve the right to disclose information when required by law.

Removal of your personal information

To request removal from the database, please contact us via our contact page and we will be happy to remove your information promptly. If you request that we modify or remove all of your personal information, we will promptly do so, to the extent possible. Once your personal information has been removed you will not be able to use our products or services unless you re-register.

Removal of performance data

Upon deletion of a database instance configuration performance data is immediately deleted. Data will automatically be deleted at the end of trial periods if the customer chooses not to purchase at the end of the trial period. Associated backups are deleted within 72 hours.

Amendments

We may amend this policy at any time. If we are going to use personally identifiable information collected through our sites in a manner materially different from that stated at the time of collection we will notify users via email and/or by posting a notice on our site for thirty (30) days prior to such use. This Privacy Policy may not be amended by you except in a writing that specifically refers to this Privacy Policy and is physically signed by both parties.

Your Privacy Rights

We recognize that your privacy and the protection of your personal information is important to you, and therefore, have adopted this privacy policy. This privacy policy describes our privacy practices and how we treat the personal information that we collect from you when you use our products and services, including any personal information we collected from you when you created your account. The SQLGrease privacy policy applies to all of the products, services, and websites offered by SQLGrease or our related, affiliated and/or subsidiary companies (collectively, the “Products and Services”).

What personal information we collect

SQLGrease collects personally identifiable information when you register on our site. The information collected may include, but is not limited to the following: email, name, IP address, and browser information. Any comments or questions you submit may be recorded as well. Collection of information takes place at various times while navigating SQLGrease’s site and using its software, Products and Services. If questions or comments have been submitted via email or a forum on our website, personal information is collected as well.

How we use the information collected

The goal of collecting customer and viewer information is to create a friendlier and more efficient experience while working with SQLGrease. Personal information submitted at the time of registration will not be used by SQLGrease for marketing and promotion. We shall have the right to retain records of all data pertaining to use of the website including, but not limited to, usage, activity logs, and click-throughs. We will not disclose such data to third parties.

To whom we disclose personal information

We take your privacy very seriously. None of the information that is collected by SQLGrease is rented or sold to any third parties for any purpose. We reserve the right to disclose information when required by law.

Other information

By submitting personal information to us or using our site, you agree that we may collect and use such personal information in accordance with our privacy policy or as permitted by law. If you do not agree with these terms, do not provide any personal information to us. If you refuse or withdraw consent, or do not provide us with any necessary personal information, we may not be able to provide you with products or service.

Removal from our database

To request removal from the database, please contact us via our contact page and we will be happy to remove your information promptly. If you request that we modify or remove all of your personal information, we will promptly do so, to the extent possible. Once your personal information has been removed you will not be able to use our products or services unless you re-register.

Cookies

When you use SQLGrease Products and Services, we send to your computer one or more cookies (i.e. a small file containing a string of characters) that uniquely identifies your browser. We use cookies to improve the quality of our Products and Services by storing user preferences and tracking. We may also use cookies to keep track of your session. Most browsers are initially set up to accept cookies, but you can reset your browser to refuse all cookies or to indicate when a cookie is being sent. Please note, however, some features of the Products and Services may not function properly, if at all, if your cookies are disabled.

We may use standard Internet technology, such as web beacons and other similar technologies, to track your use on our sites and software. We also may include web beacons in promotional e-mail messages or newsletters to determine whether messages have been opened and acted upon. The information we obtain in this manner enables us to customize the services we offer our visitors/customers to deliver targeted advertisements and to measure the overall effectiveness of our online advertising, content, programming or other activities.

Links

We may create links to other web sites. We will make reasonable efforts to link only to sites that meet similar standards for maintaining each individual’s right to privacy. However, many other sites that are not associated or authorized by us may have links leading to our sites. We cannot control these links and we are not responsible for any content appearing on these sites.

IP Addresses

We use IP addresses to analyze trends, administer the site and gather broad demographic information for aggregated used. IP addresses are not linked to personally identifiable information.

Security

This web site has security measures in place designed to protect against loss, misuse and/or alteration of the information that you provide. Furthermore, we have taken reasonable precautions to prevent any unauthorized access to the contents of this web server.

Merger or Acquisition

In the event that SQLGrease merges or is acquired by another company, all current information SQLGrease has will be shared with the other company. SQLGrease will do its best to inform you of the transaction. This Privacy Policy inures to the benefit of our successors and assigns.

Amendments

We may amend this policy at any time. If we are going to use personally identifiable information collected through our sites in a manner materially different from that stated at the time of collection we will notify users via email and/or by posting a notice on our site for thirty (30) days prior to such use. This Privacy Policy may not be amended by you except in a writing that specifically refers to this Privacy Policy and is physically signed by both parties.